Order Cancellation Policy

At Momsilk, we process orders quickly to ensure the fastest possible delivery. If you change your mind, the following cancellation terms apply:

1. Cancellation Period

You may request to cancel your order free of charge as long as it has not yet been shipped.

As our order processing time is 0 to 1 business day, we recommend contacting us within 15 minutes of placing your order to maximize the chances of a successful cancellation.

2. How to Request a Cancellation

To cancel your order, please contact us immediately:

Email: info@momsilk.com

Email subject: Cancellation – Order #[Your order number]

3. Orders That Have Already Been Shipped

If your order has already been handed over to the carrier (status: “Shipped”), we are no longer able to cancel or intercept it.

In this case, please follow our Return Policy: you will need to receive the package and then return it to us to obtain a refund. Return shipping costs will be your responsibility, in accordance with our 14-day right of withdrawal.

4. Refunds After Cancellation

Once the cancellation has been confirmed by our customer service team:

• A full refund will be initiated immediately.

• The refund will be issued to the original payment method used for the purchase (credit/debit card, PayPal, etc.).

• The time it takes for the funds to appear in your account depends on your bank or payment provider and is generally 5 to 10 business days.